Other Frequently Asked Questions

Why should I buy a camera from SCANN3D, instead of Matterport directly?

As the Official Reseller for Australia and New Zealand, we always have available stock to ensure the fast delivery of new cameras and the temporary replacement of cameras needing repairs from Matterport. We also give on-going local support to all our clients.

Are there any ongoing fees?

You will need to pay a monthly or yearly subscription for your Matterport Cloud Account, which will host your digital twins.

Find out more about Matterport subscriptions here.

How do I use the Matterport Capture app?

The Matterport Capture app allows you to easily manage the scanning process and upload your digital twins to the Cloud.

We recommend using the Matterport Capture app in conjunction with an iPad that has at least 128GB of storage.

Do I need training to use Matterport cameras?

No training is needed, but we highly recommend you practise scanning before completing a commercial scan.

Get some handy tips in our Preparation Guide.

How can I view my digital twins using Virtual Reality (VR)?

You will need a Meta Quest or Meta Quest 2 headset to access Matterport’s VR mode. Simply open the digital twin URL in the Oculus Browser app and select ‘Enter VR’. Read more here.

Do you offer financing options?

We can refer you to an external financer. We do not receive a commission or in-kind payments for this service.

Do you offer live demonstrations?

No, but you can find resources on the Matterport website.

Pro3 demo & Pro2 demo

How much iPad storage is required to scan a typical property?

A typical residential house equates to approximately 50 scans and 450 MB of space.

Can I use Matterport spaces in CAD software like REVIT or RECAP?

Yes, you can download an industry-standard .OBJ file which will contain both the 3D mesh and textures.

How do I create a floor plan from my digital twin?

Custom floor plans are available for $25.60AUD through CAPTUR3D

What are Mattertags and how can I use them?

Mattertags are anchored to specific points throughout the Virtual Tour, where you can add descriptions and multimedia assets such as photo, video and audio files.