FAQs

FAQs

How much is a Matterport Pro2 3D Camera?

$5,150+GST with free shipping to anywhere in Australia.

We always match Matterport’s US pricing, but take into consideration conversion fees, customs, tariffs, import taxes and international shipping fees.

Are there any ongoing fees?

You will need to pay a monthly or yearly subscription for your Matterport Cloud Account, which will host your Virtual Tours.

Your Matterport Cloud Account also enables post-production edits, such as highlight reels, multimedia content and additional labelling features.

View pricing here

How long does delivery to Australia take?

We ship your Matterport Pro2 3D Camera from Melbourne, Australia, so shipping takes between 2-5 business days, depending on your shipping address.

How long does it take to scan a moderately sized house?

A typical 1 bedroom apartment will take between 20-30 minutes to scan, while a 3 to 4 bedroom property will take 60-90 minutes to scan.

What accessories do I need to optimise my scan?

  • iPad Pro or any iPad running iOS 9 or later with at least 128GB storage
  • Manfrotto MT190 Tripod or equivalent (suitable to hold 5kg)

Do I need training to use the Matterport Pro2 3D Camera?

No training is needed, but we highly recommend you scan your workplace to become comfortable with the process before completing a commercial scan.
Watch Instructional Videos and read our Preparation Guide.

How can I view my Virtual Tours using Virtual Reality (VR)?

You will need to download the Matterport VR application and view your Virtual Tour through a Samsung Galaxy S6 (or above) and Samsung Gear VR Headset, or by using a VR Cardboard and any up-to-date mobile devices.

Do you offer financing options?

We can refer you to an external financer who operate independently to SCANN3D.

We do not receive a commission or in-kind payments for this service.

Can I capture outdoor areas in the Virtual Tour?

As direct sunlight interferes with the 3D scan, we recommend you scan these areas on cloudy days, before sunrise or after sunset.

You can also capture sunny outdoor areas with exterior 360° views or 2D panorama images, which can be included in your highlight reel.

Why should I buy from SCANN3D instead of directly through Matterport?

As the Official Reseller for Australia and New Zealand, we always have available stock to ensure the fast delivery of new cameras and the temporary replacement of cameras needing repairs from Matterport.

We also give on-going local support to all our clients.

Does the Matterport Pro2 3D Camera come with warranty?

1 year manufacturer's warranty.

Do you offer live demonstrations?

Unfortunately we do not provide live demonstrations, although Matterport have created a demo video.

How much iPad storage is required to scan a typical property?

A typical residential house equates to approximately 50 scans and 450 MB of space.

Can I use Matterport spaces in CAD software like REVIT or RECAP?

Yes, you can download an industry-standard .OBJ file which will contain both the 3D mesh and textures.

How do I create a floor plan from my Virtual Tour?

Custom floor plans are available for $25.00AUD through CAPTUR3D.

What are Mattertags and how can I use them?

Mattertags are anchored to specific points throughout the Virtual Tour, where you can add descriptions and multimedia assets such as photo, video and audio files.

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